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Terms and Conditions

Find out all you need to know using the links below:

➤ Security.
➤ Shipping and Handling.
➤ Tax Charges (on overseas orders).
➤ Returns and Refunds.
➤ Cancelling your Order.
➤ Privacy Statement.
➤ Feedback and Complaints.
➤ Legal.
➤ Orders.
➤ Payment and Prices.
➤ Placing your order.
➤ Letters.
➤ Statutory Rights.
➤ Site Content and Disclaimers.
➤ Contact Details.

Security is a key choice in a customer's decision to purchase goods and services from us. We have security technology that ensures that your data and payment details are not accessible to hackers and other unscrupulous individuals. Our security standards are based on the Code of Practice for Information Security Management (BS7799).

Policies and procedures are in place for technical and physical security. We use anti-virus software to protect our computer systems. None of our systems are likely to violate security mechanisms that our end users may have in place.

We employ SSL (Secure Socket Layer) technology to ensure that your data can not be viewed by anybody else.

We will take all reasonable care to keep your details and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to data you provide.

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Shipping and Handling.
The price of the Santa letter includes ALL shipping costs and we will send a Santa letter to anywhere in the world.

In order to ensure that all Santa letters are delivered on time, international orders will be refused after the 1st of December and ALL orders will be refused after the 16th of December.

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VAT & Tax Charges.
All prices may include 20% VAT if applicable and this is chargeable on all orders within the European Union. Because of the increased postal charges to send your letter outside of the European Union, the price does not include VAT but takes into account the extra postal charges and an administration charge.

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Returns and Refunds.
We expect you to be delighted with your letter from Father Christmas Letters. However, in the unlikely event of your Santa letters arriving in a damaged condition we will send a replacement letter from Santa or issue a refund. Should you be unhappy with the letter or our services please contact us with your order number for a customer return code. You will then be entitled to a refund from us, which will be paid no later than thirty (30) days of your notification.

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Cancelling your Order.
To cancel your order, please contact us with the order number and your instruction to cancel.

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Privacy Statement.
This site is owned by Father Christmas Letters Ltd. We are committed to protecting your privacy. We are registered under the Data Protection Act 1998 (No. Z8463149) and we will only use the information that we collect about you lawfully. We aim to safeguard the privacy of our users while providing the highest quality of service.

Our system collects some personal details in order that we may process your order and provide you with the best possible service. We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us or any other company.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it. The personal information which we hold will be held securely in accordance with our internal security policy and United Kingdom law. If you live within the EU (European Union) and we intend to transfer your information outside the EU we will always obtain your consent first.

We occasionally make names available to other companies who may also have products that would be of interest to you. If you would prefer us not to do this, or have any requests regarding your personal information or any queries with regard to the above-mentioned practices, please contact us. We never pass on credit or debit card details.

If you click on a link in an email from us, we may set a cookie on your browser. If you visit our website as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and/or website and what did not. This helps us to give you a better service. We can then try to send you more interesting information in the future. Please note that this information is for our use only - we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser. Please note that if you click on a link in our email that takes you to another site - for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site.

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Feedback and Complaints.
You can contact us with your comments about your experience of using our site or anything else.

We will aim to deal with any complaint in a confidential and efficient manner within 1 working day of receiving it.

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This site is owned and operated by Father Christmas Letters Limited ('FCL,' 'we' or 'us' 'our') whose registered number is 05043239.

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

We control and operate the website from our offices in England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Father Christmas Letters Ltd and you the laws of England and Wales will apply at all times.

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To avoid disappointment we strongly recommend that your order is placed no later than the 13th of December if you live in the United Kingdom. If you live elsewhere please see the table below.

Destination Last Order Date
United Kingdom 16th December 2017
Republic of Ireland 10th December 2017
North America 1st December 2017
South America 1st December 2017
Western Europe 10th December 2017
Middle East 1st December 2017
Asia 1st December 2017
Australasia 1st December 2017
Africa 1st December 2017

We will make every endeavour to ensure that your order is delivered on time. However, we accept no responsibility for late or failed delivery when this is outside of our control (e.g. due to a local postal strike).

Your Santa letter may differ from the examples listed on this site, but we make every effort to update our website on a regular basis.

You are responsible for ensuring that the names, addresses and ages used to complete your order are accurate.

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Payment and Prices.
Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds. We reserve the right to change any advertised price at any time.

International customers: Your credit card or debit card company will exchange the amount charged to the currency of your country at the current rate.

The contract shall not have been concluded until we have received your valid credit card charge or debit card payment details and we have accepted your on-line order and sent you confirmation by return e-mail to the address you have given us during the registration procedure and on ordering.

We are entitled to refuse any order placed by you.

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Placing your Order.
Having placed an order on a Father Christmas Letters Ltd site you will be sent a confirmation email and reference order number. If you have ordered through one of our partners you may be directed to place the order and then fill out your personal information on our site. The partner may take your payment.

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The length and quality of a child's Santa letter is dependent on the choices you make and the accuracy of the information we are given by you. Whilst we make every endeavour to ensure that this information is correct it is your responsibility to ensure the accuracy of this data.

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Statutory Rights.
Any contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and Father Christmas Letters Limited irrevocably submit to the non-exclusive jurisdiction of the English Court.

As a statement these Terms and Conditions do not affect your statutory rights.

By submitting your order to Father Christmas Letters Ltd, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

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Site Content and Disclaimers
Every effort is made to ensure the complete accuracy of our website.

However, some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will make every endeavour to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of, or reliance placed upon, the information contained on this website.

Any material downloaded or otherwise obtained through the use of this website is done so at your own discretion and at the risk that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

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Contact Details
Father Christmas Letters is an Internet only company but that doesn't mean that we're not available to answer your queries swiftly and efficiently. If you have a question, you will find that most of them are already answered in our section 'Your Questions'.

But if you can't find the answer to your query simply contact us and we'll be in touch very soon.

In the event that you wish to write to us our address is - 12 High Street, Cambridge, CB22 4YS, United Kingdom.

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